// FACEMAXX — Support
Stuck, billed wrong, or found a bug? Email us — a human reads everything.
> EMAIL_SUPPORTHow do credits work?
Each generation costs credits (shown on the Generate button). Credits are deducted when the generation starts and are refunded automatically if it fails — a failed render never costs you anything.
I purchased credits but don't see them
Grants usually land within a few seconds. Force-close and reopen the app, then check Profile. Still missing? Email us with your Apple receipt (Settings → Apple ID → Purchase History) and we'll set it right.
How do I cancel my subscription?
Subscriptions are managed by Apple: Settings → your Apple ID → Subscriptions → FACEMAXX → Cancel. You keep your monthly credits until the period ends.
How do I get a refund for a purchase?
Apple handles all purchase refunds: reportaproblem.apple.com.
I reinstalled the app — where did everything go?
FACEMAXX uses anonymous accounts tied to your device, so a fresh install starts a fresh account. Use Restore purchases on the credits screen to re-link an active subscription. Remaining one-time credits from a previous install can't be recovered automatically — email us and we'll do our best to help.
Are my photos private?
Yes — photos are uploaded only to generate your preview, original uploads are deleted within 24 hours, and you can erase everything via Profile → Delete account. Details in the Privacy Policy.
How do I delete my account and data?
Profile → Delete account. This permanently removes your photos, renders, history, and credits from our servers.